Sobeys

930 North Park Drive,
Brampton, ON L6S 3Y5

(Between: Tara Park & Jade)

(Near: North Park DR and Malabar CRES)

Phone: (905) 791-8022

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Current Quality Rating: Poor (1 votes) [Comments and Reviews]

Latest Review sent on: 2011-04-09 19:09:04
Good Afternoon I was just at your store in Brampton @ 930 North Park Drive, Bramalea, On., L6S 3V5, someone from head office needs to come in and do a corporate audit. The store itself is clean and usually well stocked and you can usually get what you want. Now its time to check out and its a nightmare, today the express line up had at least 18-24 people in them, the regular line up were six people deep for a total of 4 check out lines open. One express which also does lottery, one that does up to 16 items and the other two handled regular grocery orders. Asked to have the store manager called to open more check out lines and he claimed he had no one to pull for check out to clear the situation and he couldnt man a check out himself. Its been a few years since I worked in the grocery industry but the managers at that time were trained on all functions within the store and picked up the slack where it was needed. This is a corporate store and its a disgrace, something needs to be done, your pricing isnt the cheapest in town and thats fine, your bakery and deli and specials usually make up for it, however its past ridiculous when it takes longer to check out then do a full grocery shopping for three. During the day if it gets busy like this your managers man the cash registers to clear the back log its nonsense that this cant happen on the weekends, if you cant provide service maybe your hours should be shortened to accommodate the staff levels so that you can provide some speed during check out. I wouldnt be taking the time to write if this was the first time that this has happened. Please look into this and correct your problem. I would also like to mention that whatever training your staff has been getting on the deli counter and fast food counter is working, their friendliness has improved and their service is great, the young man handling your Deli section was exceptional and should get a commendation. His parting comment when I was served and leaving of, have a good night, was much appreciated and put a smile on my face. Thank you hoping something can be done about this store Sincerely Rhonda E. Kavanagh ..More Reviews

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